SALES & REFUND TERMS AND CONDITIONS
RICK BAILEY reserves the right, in its sole discretion and at any time after receiving your order, to accept, refuse, place on hold or cancel any order you submit to us, including: 1. if your measurements fall outside the range of our available pattern; and 2. the right to limit quantities purchased. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation does not signify RICK BAILEY acceptance of your order or a confirmation of our offer to sell; but simply an acknowledgement that we received your order.
After receiving your order, RICK BAILEY may contact you to request clarification, additional or missing information regarding your order or your account including measurements – even pictures – or customizations. It is your sole responsibility to deliver the additional information to RICK BAILEY in a timely and opportune manner. RICK BAILEY reserves the right, in its sole discretion, to place your order on-hold or even cancel it if the requested information is not received in time or is incomplete. Orders on-hold will be automatically cancelled 15 days after being submitted if there’s missing information, and a credit will be issued according to these Terms.
In the event RICK BAILEY makes a change to or cancels an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was submitted. If your order is cancelled, RICK BAILEY will issue a credit for future use equal to the billed amount, per these Terms.
If you wish to make changes or cancel your order, please contact our Customer Experience Team by telephone only at 1-855- 334-0788, within 1 business day of submitting your order. We cannot guarantee any order changes or cancellations requested via email, at any time, even during this timeframe. Please ensure to double check your fabric selection, measurements and customizations before submitting. Your order will be confirmed and we cannot guarantee changes after this.
If you cancel your order within the 1 business day period mentioned above, we will refund your original form of payment in the next 14 business days, except payments made by debit
or cash, which will be refunded via PayPal.
PRICING AND PROMOTIONS
Prices at RICK BAILEY Stores will be displayed in local currency where available and/or legally required. If local currency is not available, Prices will default to U.S. Dollars. Customers shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment. Local currency for RICK BAILEY.com will be determined by geo-location and shipping address for your order.
RICK BAILEY reserves the right to change prices for products displayed at/on the RICK BAILEY Stores at any time, and to correct errors that may inadvertently occur, including pricing and promotions, even after you have submitted your order.
Should RICK BAILEY reduce the price on any product within 14 calendar days from the date you submit your order, contact our Customer Experience Team within that period to request a credit for future use equal to the difference between the price you were charged and the current selling price. Please note that this price adjustment policy can only be claimed once and excludes limited-time price reductions, such as those during special sales, such as Black Friday and/or Cyber Monday
Promotional codes or coupons may not be combined, unless expressly stated by RICK BAILEY. In the event where more than one promotional code or coupon has been used by a customer when submitting an order, whether intentionally or not, RICK BAILEY, at its sole discretion, reserves the right to: i) limit the number of the promotional codes or coupons applied to the order; or ii) cancel or modify the order, per these Terms. No promotional codes, including referral program rewards or email list sign-up codes are applicable towards the purchase of clearance items, even if such items were included in the clearance section for a specific timeframe.
All promotions and discounts at RICK BAILEY Stores shall be subject to these Terms as well as the promotion’s own terms and conditions. In case of conflict between these Terms and the promotion’s own terms and conditions, these Terms shall apply.
Additional information about payment and sales tax is available on the “Payment and Inquires” page.
PRODUCT INFORMATION AND AVAILABILITY
There may be information at any of our RICK BAILEY Stores that contains errors, inaccuracies, or omissions that may relate to product descriptions, price, offers, and availability. RICK BAILEY reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the RICK BAILEY Stores is inaccurate at any time without prior notice, even after you have submitted your order.
RICK BAILEY has made and will continue to make every effort to display as accurately as possible the information and colors of our products and fabrics available at the RICK BAILEY Stores. RICK BAILEY does not guarantee that the correct product colour or texture will be accurately displayed at your device screen.
Given supply and/or fabrication constraints, some of our products may have limited availability for purchase. RICK BAILEY cannot guarantee availability of a specific product and reserves the right to remove any product from the RICK BAILEY Stores or change its availability for purchase at any time, including after you submit an order. In the event RICK BAILEY cannot supply a product or a specific fabric you ordered, at its sole discretion, RICK BAILEY will: i) contact you to select a different fabric for your garments; or ii) cancel the order and issue a credit for future use equal to your purchase price in full. If the new fabric selected has a different price than the fabric originally selected, RICK BAILEY will issue a credit or charge you the difference accordingly.
RICK BAILEY reserves the right to determine, in its sole discretion, what products will be available at the different RICK BAILEY Stores.
SHIPPING AND DELIVERY
RICK BAILEY may offer free shipping on orders over a certain threshold. For orders outside the United States and Canada, or orders that do not meet the free shipping threshold, RICK BAILEY will charge a shipping fee per order. Gift Cards, Tailor’s Kits and Tape Measures ship for free, but do not count towards the free shipping threshold.
RICK BAILEY will ship your order via a recognized carrier and will notify you once your order has shipped. Delivery requires a signature and Customers shall be responsible of coordinating and accepting delivery from the carrier.
RICK BAILEY will make its best efforts to ship orders all over the world. However, given certain restrictions outside of RICK BAILEY’S control, we cannot ship orders to the following countries: Austria, Argentina, Belgium, Brazil, Chile, Cuba, Faroe Islands, Greece, Iran, Ireland, Russia, Republic of Korea, Democratic People’s Republic of Korea, Lithuania, Mexico, Philippines, Portugal, Puerto Rico, Uganda, and Uruguay. Please check our SHIPPING section for an updated list.
Prices reflected on RICK BAILEY.com include any duty/customs charges for orders within the United States and Canada – unless expressly stated otherwise. If you’re asked to pay any customs charges on your order within the United States or Canada, please contact our Customer Experience Team with the respective proof of payment for our review.
Additional shipping charges and duty/customs may apply for addresses outside of the United States and Canada, which shall be the sole responsibility of the customer, as the importer of record.
All estimated shipping dates regarding your order provided by RICK BAILEY to you, shall be for reference only and may not be considered a guarantee, compromise or commitment from RICK BAILEY to deliver your order to you on such date. Since the actual delivery of your order can be impacted by events beyond RICK BAILEY’S control once it has been shipped, RICK BAILEY cannot be held liable for late deliveries.
If you need your garments for a special event or specific date, we encourage you to submit your order with at least 90 days in advance of your event or date.
Please note that we do not offer refunds, as fabric for each of your made to measure garments is cut based on your measurements and customizations.
If there's any issue related to the quality or fabrication of your garments, please contact our Customer Experience Team within 10 days after receiving your order for assistance. Alternatively, you can bring the garment to any of our Showrooms or submit the return claim online through your account. Customers can expect to receive a credit for future use within 14 business days after the return has been processed by RICK BAILEY.
RICK BAILEY reserves the right in its sole discretion to deny the issuance of a credit for an item that is believed to be previously worn or damaged. Garments that have already been
altered or adjusted in any way, do not qualify to be returned. Any items returned to RICK
BAILEY that do not meet the aforementioned requirements will be sent back to the customer
without processing and without any further obligation from RICK BAILEY. You must return all
items purchased as part of a promotion to receive a full credit and those items not returned
will be charged at our posted prices before promotion.
- Once you have applied for a return, RICK BAILEY will send you a pre-paid return label if
you live in the United States or Canada.
- After receiving the items back, RICK BAILEY will process your return and issue a credit for future use. If your order was paid with a coupon or Gift Card, the coupon or Gift Card will be credited before issuing another credit.
- No Returns will be accepted once an alteration has been completed.
- Include your original order number as reference to ensure no delays in processing your return.
If you have any questions regarding your return, please contact the Customer Experience Team.
ABANDONED GARMENTS AT SHOWROOMS
In the event that garments and/or orders are not collected from any of our Showrooms within 90 days after you're initially notified via email or phone, RICK BAILEY reserves the right to dispose of it/them in its sole discretion and shall not be held liable for any loss or damage that you may suffer in such an event. Our Showrooms will attempt to contact you at least 3 times during such 90-day timeframe to avoid such scenario.