ALTERATIONS | OVERVIEW
RICK BAILEY believes that fit is the most important part of a good suit and we want you to receive the best made to measure shopping experience possible. Should any of your garments need alterations, please see your options below.
Make sure to notify us within 10 days from the date you received your order by contacting our Customer Experience Team or booking an appointment at any of our Showrooms. You will not be able to apply for any alterations once the applicable period has expired. Please make sure to contact our Customer Experience Team if you have any difficulty submitting your application before the expiration of such period..
ALTERATIONS | EXPANDED
All RICK BAILEY made to measure garments are made to your unique measurements and customizations so they may require adjustments that can be handled by completing alterations.
You can book an appointment at any of our Showrooms once you have received your order. Our Showroom staff will guide you through the process and will take care of any alterations that are required in your order and update your measurement profile on your account once the alterations have been completed.
If you don’t have access to any of our Showrooms, RICK BAILEY offers an alteration credit of up to $75 Dollars for orders delivered within the United States or Canada to put towards local tailoring, according to the chart below. The alteration credit per garment may not be combined with one another – this means you won’t be able to apply for extra alteration credit for one garment in detriment of other garment’;s alteration credit. We can only accept alterations claims within the United States and Canada at this time.
Suit (2 Piece & 3 Piece) – Complete $75
Jackets & Blazer – Separates $50
To apply for the alteration credit reimbursement, follow the guidelines on our Alterations Section:
- Download and print the Alteration Form found on our Alterations Section and make sure to bring it to your local tailor.
- Have your tailor fill the Alteration Form and give you a copy of your receipt.
- Once you have both documents, go to our Alterations Section and apply for your credit.
- You will be asked to input the measurement changes/alterations made by your tailor, so
we can update your measurement profile for future orders.
- You will also be asked to upload a photographed or scanned copy of your receipt.
Make sure your tailor is confident in being able to solve the fit issues on your garment for you, as you won’t be able to apply for any other claim after your garment has been altered.
If completed correctly, you can expect your credit to appear on your original form of payment in the next 14 business days, except Payments made by debit or cash, which will be refunded via PayPal.
In the event your local tailor is not able to help you with alterations, please contact our Customer Experience Team, noting the adjustments needed and pictures of yourself wearing the garments. Our Customer Experience Team members will make an expert assessment and provide a recommendation on next steps, which may include work completed by our master in-house tailors at one of our Showrooms or a remake, among others.
If a remake is needed, RICK BAILEY will use the same fabric as your original order. However, due to limited availability, some products may be unavailable to be remade, and you may be asked to choose an alternative product or fabric for your remake, per these Terms. If a remake is needed on a product or item that was purchased as a clearance item – even if temporarily included in that collection – and a replacement fabric is needed, you will be asked to choose another fabric from the same clearance collection or pay the price adjustment, according to these Terms.
RICK BAILEY will not remake an item in the following circumstances: i) when alterations can be completed locally; ii) when the garment has already been altered by a local tailor and/or customer has already applied for alteration credit on that same garment – unless the alteration credit is reimbursed to RICK BAILEY in full; iii) when the remake request is not related to any fit issues with the garment, other than quality or manufacturing issues; iv) when the remake request is based on customization changes or errors/mistakes at the time of placing your order, other than mistakes or errors made by RICK BAILEY at the time of producing your garments; and v) any other circumstance which RICK BAILEY in its sole discretion may deem that a remake is not warranted.
If you have any questions regarding these Terms, please contact the Customer Experience Team.